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PNC Financial Services Group, Inc.

Company Website

About PNC

PNC offers financial services to individuals, small businesses, corporations, and government entities.  My emphasis is within the Retail Banking sector, having a direct impact on the following applications:

  • PNC.com and Related Microsites
  • Online Banking
  • Online Account Opening

    • Positions Held

  • Business Systems Analyst (March 2008 - Present)

    • Duties and Responsibilities

  • Business Analysis of Online Applications
  • Documenting Business Requirements
  • Defining, Documenting, and Communicating Functional and Non-Functional Requirements
  • Documenting Project Test Strategies, Plans, and Scripts
  • Validating Requirements Implementation and Deployment

    • Software Utilized

  • Clarity Project Management
  • Mainframe Applications
  • Mercury Quality Center
  • Microsoft Office Suite


    • Management Science Associates, Inc. (MSA)

    Company Website

    About MSA

    MSA is Pittsburgh's largest IT Consulting Firm, and they have become a global leader in data management services that integrates data, analysis, and technology into business solutions.  MSA has grown to over 800 employees, and they offer solutions to over 300 clients worldwide, and seven of their top ten clients have been doing uninterrupted business with them for over 20 years.  My role was within the Media Division, testing the enterprise-wide applications Gabriel and Stewardship.

  • Gabriel executes real-time yield management, forecasting, inventory, and pricing analysis for cable television networks.
  • Stewardship forecasts audience delivery by Deal/Traffic analysis based on Nielsen Research and Reports.

    • Positions Held

  • Quality Assurance Analyst (May 2007 - February 2008)
  • Quality Assurance Analyst Intern (May 2006 - May 2007)

    • Duties and Responsibilities

  • Manual Testing, Automated Testing, Performance Testing, Post-Package Testing
  • Writing and Maintaining Test Scripts and Test Cases, Recording Software Bugs, Reviewing Software Specifications, Updating Traceability Matrices
  • Building and Placing Drivers and Executable Files
  • Offering advice to improve current in-house Quality Assurance methodologies.

    • Software Utilized

  • Windows and Unix Environments
  • Rational Robot, Java Functional Tester, Soffront Track
  • Microsoft Office, Microsoft Query, Microsoft Visual SourceSafe, Visual Basic 6.0
  • CVS, HotVT, Putty


    • Dollar Discount Stores of America

    Company Website

    About Dollar Discount

    Dollar Discount has been an established retail franchise for over 20 years.  They pride themselves with serving quality, reliable merchandise to consumers at a reasonable price.  Over the years, they have gained several key distribution channels that can produce, package, and deliver diverse products that can satisfy Dollar Discount's goal of selling high value products at a low price.

    Positions Held

  • Part-time Associate Manager / Supervisor (July 2001 - April 2006)

    • Duties and Responsibilities

  • Opening and Closing Store
  • Managing Employees
  • Running and Balancing Registers
  • Stockwork
  • Placing Orders
  • Handling Customer Concerns



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